FAQs

The overall vision

1. What is the RFU’s vision for the Allianz Stadium in the short and long term?

Our long-term vision for Allianz Stadium to be a best-in-class, multi-event venue; one that enhances the performance of England’s national rugby teams, offers unforgettable experiences for visitors, and stands as a source of pride and benefit for the local community. To achieve this, we are developing a long-term masterplan for the stadium, setting out a bold vision for its evolution over the next decade. This plan will ensure the stadium remains competitive, embraces modern standards, and meets the expectations of all who engage with it.

As we announced in the autumn of last year, to generate the revenue needed to invest in the short term, we are looking to increase the number of major non-sporting events hosted at the stadium. These events will unlock the financial potential of the venue, enabling us to elevate the stadium experience for visitors and neighbours alike, while investing in the game of rugby across England.

The stadium we see today has evolved over time, requiring continuous investment. While all four stands have been upgraded at some point, the West and North stands have not been updated since the 1990s. As would be expected this has meant that our maintenance bill has continued to grow, as wear and tear becomes more of a problem. We are now looking to find long-term solutions to some of these issues.

2. Why can’t the stadium stay as it is now?

INCREASING THE NUMBER OF MAJOR NON-SPORTING EVENTS

3. Why do you want to increase the number of non-sporting event days you can host at Allianz Stadium?

The stadium provides the RFU with 85% of its revenues, with all profits reinvested into the game of rugby across England, from grassroots right up to our national teams, and more locally in our surrounding communities across Richmond and Hounslow.

Like all stadia of its age the stadium needs a level of continual refurbishment. However, with the pitch and stands remaining empty for as many as 340 days a year, we need to look at other revenue streams to make these necessary improvements while still investing in the game.

To strengthen our financial footing, we are therefore exploring the potential of hosting more major non-sporting events, including concerts with a desire to attract the world’s biggest artists.

Currently, we are limited to hosting no more than three concerts per year, each with a significantly reduced capacity (55,000 people compared to 82,000 people on rugby game days), with two mandated to be on a Saturday and with no single act able to play across three consecutive days.

To deliver the revenue we need, we estimate that over the coming years we need to increase this to 15 per year. We will also look at these events being able to cater to a higher capacity than we are currently able to and with greater flexibility on when they can be held.

This would be a phased process, with the number of non-sporting event days we can host increasing gradually over a number of years, and subject to rigorous review mechanisms from the Council.

By comparison, Wembley can host 32 non-sporting events per year and at full capacity (90,000 people), meaning it can provide the FA with greater flexibility and the opportunity to capture even more revenue to reinvest back into the game. It also means it can host a really varied set of events, catering to lots of different demographics and interests.

4. How many non-sporting event days do you want to host each year and how does this compare to other stadia?

5. What type of non-sporting events would you be looking to host?

Our focus is on attracting the world’s biggest international artists for concerts, although we are open to a range of different performances and events. Ultimately the more competitive we are against other stadia, the more selective we can be about who and what these are.

We also want to hear what you would like to see at the stadium and encourage you to provide us with your thoughts.

This is our own aspiration, based on what additional revenue we think we need over the coming years to make a range of necessary improvements to the stadium, while still investing in the game of rugby across England.

In determining what the right number of events should be, we have consulted with our local communities, and spoken to a range of stakeholders, including Richmond and Hounslow councils, Transport for London, South Western Railway and other key stakeholders.

6. How have you decided on the number of non-sporting events you want to hold, and what stakeholders have you spoken to as part of this process?

7. How do you know there is a demand for extra capacity for non-sporting events?

Allianz Stadium has a long and successful history of holding non-sporting events. Over the years, it has played host to concerts by Depeche Mode, The Rolling Stones, Metallica, Beyonce and Lady Gaga, often attracting sell-out crowds.

We know from previous experience however that we are not competitive against other stadia and as such many international artists have gone elsewhere. We want to be in a position where we can therefore attract major international artists on a more consistent basis, and this means revisiting what we can offer to promoters.

Currently, we are limited to hosting no more than three concerts per year, each with a significantly reduced capacity (55,000 people compared to 82,000 people on rugby game days), with two mandated to be on a Saturday and with no single act able to play across three consecutive days.

By comparison, Wembley can host 32 non-sporting events per year and at full capacity (90,000 people), meaning it can provide the FA with greater flexibility and the opportunity to capture even more revenue to reinvest back into the game. It also means it can host a really varied set of events, catering to lots of different demographics and interests.

This would be a phased approach, with the number of major non-sporting event days increasing gradually over a number of years:

  • 2025: 3 (our current limit)
  • 2026: 9
  • 2027: 12
  • 2028: 15

These increases would be subject to review by Richmond Council, with restrictions primarily based on the number of ‘events’ (multi-day performances by the same act) we can host. The council will only allow us to increase if the events meet specific criteria.  We recognise the importance of local residents’ experience on event days and remain committed to ongoing dialogue with the community to ensure improvements for both our neighbours and those traveling to and from events.

8. Would these changes to non-sporting event days be brought forward all at once?

The masterplan

9. What is your longer-term vision for the stadium as part of the masterplan?

We want to create an exceptional stadium experience for visitors and our neighbours alike, while increasing our investment in the growth and future of rugby across England. In developing a plan for the future, we have established five core principles that will drive everything we do:

 

  1. Delivering a world-class fan experience, through enhancement of the fan zone offer, creating an inclusive, welcoming environment with improved hospitality and entertainment, as well improving the basics, such as toilets, accessibility and wayfinding.
  2. Making the stadium work better for local communities, through greater access to tickets and facilities, and generating more overall economic benefit.
  3. Improving local transport and ensuring continued progress and improvements to services in the years to come.
  4. Ensuring the stadium remains a secure source of income by increasing the number of major non-sporting events we host here each year.
  5. Being sustainable now and in the future, by seeking to work with the existing structures and utilising the latest green technologies.

As we think about the long-term future of Allianz Stadium, we are exploring ways to enhance the experience for both our neighbours and those traveling to and entering the stadium. Many of these improvements will depend on generating new revenue streams through major non-sporting events, which require approval from Richmond Council.

We do not however have any current aspirations to increase the overall capacity of the stadium for rugby events.

10. Do you have any longer-term aspirations to increase the overall capacity of the stadium, or rebuild parts of it?

Improving the match day experience

11. How are you seeking to improve the match day experience for fans?

We are working with one of the best architectural practices in the industry, as well as major concert promoters and organisers to develop designs that can ensure that Allianz Stadium remains a globally renowned venue – strengthening its connection with visitors, fans, and the local community.

While we remain at an early stage of the design process and are not yet ready to show anything publicly, we can set out the principles behind this work:

 

  • Enhancing the fan zone experience with vibrant spaces, world-class entertainment, and diverse culinary options
  • At the forefront of inclusive design – ensuring equitable experiences for all visitors through improved seating arrangements, seamless wayfinding, step-free circulation routes, and assistive technologies
  • The in-stadium experience – improving the experience of all visitors by enhancing concourses, fan facilities, and overall stadium comfort
  • Our hospitality offering – introducing state-of-the-art hospitality suites, premium lounges, and versatile spaces designed to cater to a wide range of audiences

Alongside aspirations to improve the stadium for rugby fans and visitors alike, we also want to improve the stadium for our neighbours. This includes improvements to local transport services and making the stadium work better for communities.

We heard that through our consultation in October 2024 that concerns around match days for residents were largely related to transport – including people arriving to and departing from the stadium. Our strategy emphasises the importance of improving connectivity and distributing visitors more effectively across the local public transport network, aiming to ease congestion and reduce disruptions for our neighbours, while enhancing convenience for visitors.

We have designed a number of transport interventions to respond to this including:

  • Promotion of additional local stations
  • Introduction of new wayfinding
  • Digital interventions
  • Optimisation of traffic management and pedestrian crossings

We hope that these methods will ensure better arrival and dispersal of visitors before and after event days and matches. The usual lines for residents to speak to members of the stadium team on event days will remain open.

To read more about our transport interventions, please read our dedicated transport pack here.

12. What can you do to respond to the concerns of residents around match days?

13. How are you proposing to improve local transport services?

We will shortly be submitting planning and licensing applications to increase the number of major non-sporting events we can host at the stadium. If approved, these changes would allow us to deliver improvements to local transport services over the coming years:

 

  • Promotion of additional local stations – with 90% of rail journeys passing through Twickenham Station, enhancing event-day services at Whitton and Hounslow, along with better wayfinding and shuttle buses to Hounslow East, will encourage more spectators to use alternative stations and reduce congestion.
  • Introduction of new wayfinding – to address the current lack of pedestrian signage along key walking routes between the stadium and local stations, we propose introducing fixed, branded signage to guide and improve pedestrian movement.
  • Digital interventions – improved display of pre-event transport information on our website and mobile app, as well as enhanced digital signage, will help better promote shuttle buses and alternative stations, ensuring smoother navigation and reducing congestion for visitors.
  • Optimisation of traffic management and pedestrian crossings – enhancing traffic and crowd management around the stadium would help reduce congestion and disruption. Key measures include promoting additional pedestrian crossings on the A316, improving shuttle bus operations, and optimising road closures to minimise delays and improve efficiency.

The planning and engagement process

14. What is the process for approving any changes to the number of major non-sporting events you can host?

Any changes would require both planning and licensing applications to be submitted to the London Borough of Richmond upon Thames. Our intention is to submit these applications later this spring.

A new planning application will seek to change attendee capacity at major non-sporting events. An application for a new premises licence will be submitted to accommodate this change whilst ensuring that we have the appropriate operational measures in place, in particular those relating to security, sound management, traffic management, the safe movement of attendees to and from the stadium and an ongoing commitment to local community engagement.

The masterplan will be brought forward following the current processes for the licensing and planning applications. We expect to present some information on the first phase before the end of the year should we receive consent for these applications in line with our expectations. The local community will have further opportunities to provide their feedback via consultation as these progress.

This will likely be a phased programme, with different aspects coming of the masterplan coming forward at different times.

15. When will the masterplan be brought forward and what will this process look like?

16. How can I have my say?

There are opportunities for you to provide your feedback on the planning and licensing applications to us at one of our events or via the feedback form provided online. Our events are taking place on:

  • Tuesday 25 March, 4pm-8pm
  • Wednesday 26 March, 5pm-8pm
  • Saturday 29 March, 10am-4pm

The events on Tuesday and Saturday will be held in the Clubhouse Bar & Kitchen, which is located on Level 4 of the East Stand at Allianz Stadium. To access, please enter via the gates between Gate E and F. You can also view the materials at these events and provide your feedback online.

The event on Wednesday is taking place at The Exchange in Twickenham town centre, opposite Twickenham train station.

Once the planning and licensing applications have been submitted, Richmond Council will hold their own statutory consultation where you can comment on both applications.

In October 2024, we launched a consultation to better understand perceptions of Allianz Stadium and the event day experiences of those who live locally. This sought to build on the work we already do with residents to understand their concerns and reduce the impact we have.

In many ways this survey taught us what we already know – that while people are generally satisfied with how we manage event days, there remains concerns, particularly around increased traffic, disruptions to local transport services, noise and anti-social behaviour. We also know that the stadium doesn’t currently deliver enough tangible benefits for the local community, who often don’t feel the pride or sense of ownership we want them to have over it.

Without major changes however, we will be unable to properly address many of these issues at a fundamental level. Our vision document sets out our proposals for how we can tackle some of the longer-term issues and deliver many of the changes that you want to see.

17. How have you responded to feedback so far?

Now you’ve had the opportunity to review our vision, please take a moment to fill out our survey. This survey will stay open until 4 April.

Our Stadium Consultation